Email Security

Fraudulent e-mails are an effort to extract your Username and Password from you via e-mail. These e-mail addresses often seem genuine, because of the sender address implying that it was sent from your financial institution, however, they are NOT and there are telltale signs that will alert you to that fact.

You can recognise fraudulent e-mails by the way you are asked to provide pesonal information, request your Username and Password or have a link to a website which requests your Username and password. They try to lure you into providing your Username and Password information on the spot (e.g. by replying) or including links to a site that tries to get you to disclose your private information. When such e-mails are sent, supposedly from Equinox, delete them immediately.

If you are in any doubt about the source of an e-mail claiming to come from us or of the validity of a website, contact the Equinox call centre on 0860 378 466 or e-mail us on direct@Equinox.co.za

The most important thing to remember is not to interact with the sender of the e-mail, open any links and under no circumstances enter your PIN or Password.

We think you should know the following about Phishing:

How fraudsters gain access to financial Institutions customers' e-mail addresses
Fraudsters generate a large volume of random combinations of people's names and Information Service Provider addresses (e.g. Equinox.co.za, hotmail.com, mweb.co.za, etc) by trial and error to produce potential addresses for e-mailing.

How fraudsters know where individuals have accounts
They usually don't. Fraudsters sending large volumes of e-mails to random e-mail addresses can, by chance, be successful in targeting certain financial institution members.

What will happen if you receive one of these e-mails and click on the link
If you have clicked on the link, a pop up window may appear asking you to enter your Internet Banking sign-on or credit card information. This window can appears in front of a look-alike website of the financial institution and in some instances it can be an actual look alike website your are corresponding with. Please be aware that this is a fraudulent attempt to gain access to your sign-on information and the window should be ignored and closed immediately.

No financial institution will ever request your PIN or Password in an e-mail. If you are concerned your personal information may have been compromised in any way, please call the Equinox call centre on 0860 378 466 or e-mail us on direct@Equinox.co.za

Lastly, we would like to remind you to keep your PIN and Password secret. We also encourage you to install and maintain up-to-date antivirus software because personal firewalls and up-to-date programs can reduce the likelihood of online fraud.

One way of validating our secure website is to click the lock which appears at the bottom task bar of your browser and to make sure the certificate is issued to invest.Equinox.co.za and by Thawte Consulting.